Kocaballi AB, Laranjo L, Coiera E. Understanding and measuring user experience in conversational interfaces. Interacting with Computers. 2019; 31(2):192-207.
Although various methods have been developed to evaluate conversational interfaces, there has been a lack of methods specifically focusing on evaluating user experience. This paper reviews the understandings of user experience (UX) in conversational interfaces literature and examines the six questionnaires commonly used for evaluating conversational systems in order to assess the potential suitability of