Kocaballi AB, Berkovsky S, Quiroz J, Laranjo da Silva L, Tong HL, Rezadegan D, Briatore A, Coiera E. The Personalization of conversational agents in healthcare: a systematic review. Journal of Medical Internet Research. 2019; 21(11):e15360.
Background: The personalization of conversational agents with natural language user interfaces is seeing increasing use in health care applications, shaping the content, structure, or purpose of the dialogue between humans and conversational agents. Objective: The goal of this systematic review was to understand the ways in which personalization has been used with conversational agents in