Yin K, Coiera E, Jung J, Rohilla U, Lau AY. Consumer workarounds during the COVID-19 pandemic: analysis and technology implications using the SAMR framework. Journal of the American Medical Informatics Association. 2022 Jul 1;29(7):1244-52. https://doi.org/10.1093/jamia/ocac061

Publications2022, COVID-19, CRE in Digital Health, self-management

Consumer workarounds during the COVID-19 pandemic: analysis and technology implications using the SAMR framework

Objective

To understand the nature of health consumer self-management workarounds during the COVID-19 pandemic; to classify these workarounds using the Substitution, Augmentation, Modification, and Redefinition (SAMR) framework; and to see how digital tools had assisted these workarounds.