Laranjo L, Dunn A, Tong H, Kocaballi B, Chen J, Bashir R, Surian D, Gallego Luxan B, Magrabi F, Lau A, Coiera E. Conversational agents in healthcare: a systematic review. Journal of American Medical Informatics Association. 2018: Sep 1;25(9): 1248-1258.
Objective Our objective was to review the characteristics, current applications, and evaluation measures of conversational agents with unconstrained natural language input capabilities used for health-related purposes. Methods We searched PubMed, Embase, CINAHL, PsycInfo, and ACM Digital using a predefined search strategy. Studies were included if they focused on consumers or healthcare professionals; involved a conversational